FaQs. General Information
1. Are your products certified and authentic?
All our jewellery is crafted with precision and, where applicable, accompanied by relevant certifications to ensure authenticity and quality.
2. Do you offer customised jewellery?
Yes, we offer select customisation options. For bespoke requests, we recommend connecting with our team to discuss design possibilities and timelines.
3. Will the product look exactly the same as shown online?
While we strive for accuracy, slight variations in colour or finish may occur due to lighting and screen settings, as well as the natural characteristics of materials.
4. Do you provide any warranty or guarantee?
Our products are crafted to meet high-quality standards. Any specific warranty or service details, if applicable, will be shared at the time of purchase.
5. Are there any ongoing offers or discounts?
From time to time, we may introduce exclusive offers. These are communicated through our website or official channels.
6. What payment methods do you accept?
We accept payments through secure and trusted payment gateways, supporting multiple modes such as cards, UPI, and net banking.
1. How do I place an order?
You can place an order by selecting your preferred product, adding it to your cart, and completing the checkout process through our secure platform.
2. How will I know if my order is confirmed?
Once your payment is successfully processed, you will receive an order confirmation via email or message with complete details.
3. Can I modify my order after placing it?
Order modifications may be possible only if the request is made before processing begins. We recommend reaching out to us at the earliest.
4. Can I cancel my order?
Cancellation requests are considered only if the order has not yet been processed or dispatched.
5. How can I track my order?
Once your order is shipped, tracking details will be shared with you so you can monitor its progress.
6. What happens if my order is delayed?
While we aim for timely processing, delays may occur due to external factors. In such cases, we will keep you informed.
1. What are your shipping timelines?
Shipping timelines vary based on product availability and delivery location. Estimated timelines are shared during the purchase process.
2. Do you offer free shipping?
Shipping policies, including any applicable charges or offers, are clearly communicated at checkout.
3. Is my order insured during transit?
We ensure that orders are securely handled; however, specific insurance coverage may depend on the logistics partner.
4. Do you ship internationally?
International shipping may be available. Additional duties, taxes, or import charges, if applicable, will be borne by the recipient.
5. What should I do if my shipment is delayed?
Delays may occasionally occur due to logistics or external conditions. Our team remains available to assist and provide updates.
6. What if I receive a damaged package?
If your package appears damaged or tampered with, please notify us within 24 hours of delivery so we can assist you promptly.
