Suvidh Diamond by Raju Jewellers
Effective Date: 18 April 2026
At Suvidh Diamond by Raju Jewellers, every piece is thoughtfully crafted and carefully inspected before it reaches you. We take immense pride in the quality of our jewellery and are committed to ensuring that your experience with us reflects the highest standards of trust and satisfaction.
We understand that, on rare occasions, a return or exchange may be requested. As each piece is handled with precision and care, our policy has been designed to maintain both fairness and product integrity.
Returns or exchange requests must be initiated within 48 hours of delivery. To be eligible, the product must be unused, unworn, and in its original condition, accompanied by original packaging, certificates (if applicable), and proof of purchase. Items that show any signs of wear, alteration, or damage will not qualify for return or exchange.
Due to the nature of fine jewellery, certain categories are not eligible for return or exchange. These include customised or made-to-order pieces, engraved items, and products purchased during special promotions or clearance events. This ensures the exclusivity and integrity of every creation.
In the unlikely event that you receive a product that is damaged, defective, or incorrect, we request that you notify us within 24 hours of delivery with relevant images or videos. Upon verification, we will arrange for a suitable resolution, which may include replacement or exchange.
Once a return request is approved, our team will guide you through the process. The product must be securely packaged and shipped as instructed to ensure its safe return. Suvidh Diamond by Raju Jewellers reserves the right to decline any return that does not meet the stated conditions upon inspection.
Refunds, where applicable, will be processed through the original mode of payment within a reasonable timeframe after the returned item has been received and verified. Shipping charges, duties, or any additional costs incurred during the purchase are non-refundable unless the return is due to an error on our part.
We recommend that all returned shipments are insured and securely packed, as we cannot be held responsible for items lost or damaged during transit.
Our aim is not only to deliver exceptional jewellery but also to ensure that every interaction with our brand remains seamless and dependable. Should you have any concerns or require assistance, our team will be pleased to support you.
For return or exchange requests, please contact:
Suvidh Diamond A signature brand by Raju Jewellers
Email: info@suvidhdiamond.com
Phone: +91 91111 11922
